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Terms and Conditions Terms and Conditions
Terms and Conditions The following terms and conditions of sale apply to the Online Shop Scarlatti 1896 at URL http://www.scarlatti1896.it ("Online Shop") and to the orders and transactions related to smoking products and other related products available from the Online Shop (product/s).

During navigation of Scarlatti 1896 Online Shop by the user, when e-mails are sent or data are exchanged, both parties communicate electronically, and you the customer accept that all agreements, notices, publications and other communications that are carried out electronically satisfy all legal requirements that such communications be made in writing.

Important: these conditions of sale do not affect your STATUTORY RIGHTS (and should not be read as such), which cannot be waived or limited by contract.

The Online Shop is owned by and operates on behalf of Scarlatti 1896, Borgo Stretto, 18 Pisa, Italy, VAT registration no. 01442030498 ("Scarlatti 1896" or "us" or "we", depending on the context), who is the seller of the Products.

1. General information on the conditions of sale

These conditions of sale:

Only apply to purchases made through Scarlatti 1896 Online Shop and can be modified and/or updated at any time by Scarlatti 1896. All changes to the conditions of sale will be applied to orders made after these changes have been implemented. In addition, any information or promotional material relating to Scarlatti 1896 which is contained in brochures or published on the Scarlatti 1896 website or which is received through other means does not constitute an offer by Scarlatti 1896 to supply a Product. Important! By placing an order, the customer accepts the present conditions of sale and related obligations.

2. Placing an order

In order to purchase a Product(s), you must first create Your Account on Scarlatti 1896 Online Shop and register with a personal username and password. Remember to keep this information secret as all transactions carried out using your access data will be your sole responsibility. In order to make a purchase, you must:

Insert your full name, correct address, telephone number, payment details and any other necessary information. Be at least 18 years old. Supply a delivery address (remember that deliveries cannot be made to PO boxes, hotels or hostels). Use a valid credit card.

To place an order:

Go to the product details. Click on the "Add to basket" icon By clicking on "Basket" the user will be taken to the Shopping Basket page where it will be possible to complete the order and view the items selected. On this page it is possible to modify quantities or remove products, and insert promotional codes should you have any. At this point the purchase can be completed by clicking on "Proceed to purchase" and the product(s) will be despatched to the delivery address provided. Our purchasing system automatically generates an invoice, which is sent to the e-mail address specified at the time of ordering.

3. Processing of orders

The customer accepts that every order represents an offer to purchase the Products listed in the order, as set out in these conditions of sale. All orders must the be accepted by Scarlatti 1896. We may choose not to accept your order for any reason.

Once your order has been received, we will send you an e-mail with the subject Confirmation - Order Received containing the order number and information related to the Products ordered.

The sending of this e-mail does not imply acceptance of the order on our part. Acceptance is given and the contract of sale is completed when the Products are despatched, at which point you will receive confirmation by e-mail with the subject Confirmation- Order Despatched.

Should you wish to change your order, you can do so at any time before we send the e-mail confirming despatch. You can contact Customer Service at info@scarlatti1896.it.

Scarlatti 1896 reserves the right to cancel your order at any time prior to your receipt of the Products. In the event that Scarlatti 1896 would like to cancel the order after sending the e-mail confirming despatch, your payment will be refunded.

4. Prices, Shipment, Handling Costs and Taxes

Remember that:

The price to be paid for a Product is the price shown at the time the order is placed, and which can be found in both the Order Confirmation and Order

Shipment Notice e-mails.

Scarlatti 1896 can change prices without notice and at any time.

Product prices do not include delivery charges, handling costs and applicable taxes (except for VAT, which is included in the price). A specific delivery time can be specified by email for countries outside European Community (EEC). In this case, you will be contacted by us to agree a delivery time, as described in the Shipping Conditions.

Scarlatti 1896 recommends that the shipping address specified in the order is one where there is always someone available to receive the delivery. If this is not the case, then we suggest that the goods are delivered to the recipient´s workplace in order to avoid delays in delivery.

It is only possible to specify one shipping address. It is not possible to specify "additional" addresses that the goods can be delivered to in the case that the recipient is absent and/or cannot be contacted. For example, it is not possible to specify, "if not at home, deliver to Mr. John Smith" or "if not at home, deliver to London Street Grocery"

Any administrative and storage costs resulting from the failure to deliver an order (caused by factors beyond the control of Scarlatti 1896) will be payable by the recipient.

If the purchaser specifies an incomplete or inaccurate address during the order process, cannot be contacted for four days from shipment, and/or there are two delivery attempts made by the courier, the delivery, storage and/or return costs will be charged to the purchaser. Delivery will be made at the address specified by the customer at the time of ordering. If the delivery address changes after the order has been shipped, this can be requested only on payment of any supplementary costs incurred by Scarlatti 1896 for this service. It is Scarlatti 1896´s aim that the prices shown on Scarlatti 1896 Online Shop are always the most up to date. However, it is possible that the prices are incorrect, and in this case, if the correct price is less than the one shown, the lower price will be applied. If, on the other hand, the correct price is higher, Scarlatti 1896 will contact you with this information. Should you wish to, you can cancel the order by contacting Scarlatti 1896.

5. Availability of products and delivery

Scarlatti 1896 reserves the right, without responsibility or the need to provide prior notice, to definitively change, suspend or discontinue the availability of some Products. For information on delivery methods, go to Delivery information.

Our aim is to deliver Products on time. However, for various reasons delivery could be delayed. Therefore, all delivery dates should be considered as indicative and not restrictive, as Scarlatti 1896 cannot guarantee that the Product(s) will be delivered within the estimated dates. There may also be cases in which shipment is delayed, where it is not possible to despatch the Product on the expected date. In this case you will be contacted to set a new date.

In the case in which you, the customer, postpone the delivery of the products or delay receipt notwithstanding our estimated delivery, which we undertake to inform you of, we reserve the right to charge an amount which represents the additional costs sustained due to these actions or omissions. If the Products are not delivered for a period of 15 working days, it will be deemed that you have exercised your right to terminate the contract and we will reimburse you, subtracting any additional costs incurred by Scarlatti 1896.

Once the goods have been received, check within a reasonable time from delivery that:

The packaging is intact The contents of the package are complete If the product is defective or incomplete, contact Customer Service at info@scarlatti1896.it

6. Payment

Payment must be made using PayPal or credit cards approved by Scarlatti 1896 (belonging to the Mastercard, Visa or Visa Electron networks, including pre-paid cards e.g. Poste Pay). It is also possible to pay by American Express through the PayPal secure payment system. Refer to the FAQ section for more information.

It should be noted that:

Credit card details must be provided at the time of ordering.

Your credit card will be debited at the moment of purchase of the Products. The Products will not be sent to you in the event that your credit card issuer does not authorise payment. You should retain the e-mail confirming despatch of the order, which is a valid proof of purchase.

7. Ownership

Scarlatti 1896 retains ownership of the Products until it receives the full payment due for Products and until delivery is made. Scarlatti 1896 (also through delegated third parties), reserves the right (subject to applicable legislation) to sell or handle the Products, and to take action to regain possession of the Products should payment not be received, or if the credit card issuer does not authorise payment or requests Scarlatti 1896, for whatever reason, to reimburse a payment which has already been made.

8. Returns and Refunds

If you would like to exercise your right to withdraw from the contract, you must write to Customer Service within 10 working days from the date of receipt, and return the Products ordered. You can contact Customer Service at info@scarlatti1896.it

In compliance with article 64 of the Italian legislative decree n. 206 of 6 September 2005 ("Consumer code, in accordance with article 7 of the Italian law no. 229 of 29 July 2003"), the customer has the RIGHT TO WITHDRAW, that is the right to return the product received, without payment of any penalty and without giving reason for the return, within TEN working days of delivery of the Product. The conditions set out in Section 10 will also be applied.

9. Supply of incorrect, incomplete or defective products

Contact Customer Service at info@scarlatti1896.it, if:

You have been sent Products by mistake. The order is not complete. The products have been damaged or lost during shipment. In these cases, we ask you to return the Products and we will provide a second delivery or refund, according to the circumstances. The conditions set out in Section 10 will also be applied.

Once the permitted period for the customer to exercise their right to withdraw has expired, the customer may raise objections and/or actions for defective goods and/or in relation to guarantees, to the manufacturer only. Whenever the details of the manufacturer are not indicated clearly on the product, do not hesitate to contact Scarlatti 1896 at info@scarlatti1896.it

10. How to return products

To organise returns contact Customer Service at info@scarlatti1896.it

Some useful information is outlined below:

Prepare your order with the original packaging (if you still have it) and ensure that the following are included:

Any accessories. User manual, if provided. Any products or free gifts received with the order. Every product or the entire contents of a package if the product was purchased together with others. Make sure that the products are packaged securely. We ask you to handle the products with care and to return them in the condition in which you received them at the time of delivery. The goods should be sent back to Scarlatti 1896 by whatever means the customer considers most appropriate, to - Tabaccheria Scarlatti 1896 di Ingrid Thurova, Borgo Stretto, 18 Pisa, Italy.

All costs for returning the goods are the sole responsibility of the customer. No objections can be raised by the customer to Scarlatti 1896 for additional costs incurred by the customer when returning a product.

If you return products:

Which cannot be returned. Which are not found in their original condition. Which are not packaged appropriately or not at all. Which have one or more parts missing that were present originally. Where sufficient care has not been given to preserve the condition of the products and to organise their return. Scarlatti 1896 reserves the right to refuse the return, to not proceed with the refund or to debit the expenses which Scarlatti 1896 has incurred for repair or for other similar reasons.

If, on the other hand the return is accepted by Scarlatti 1896, we will reimburse you with the price you paid by crediting your payment card. Any amount due to Scarlatti 1896 will be subtracted from the refund.

Scarlatti 1896 accepts returns only for products purchased on Scarlatti 1896 Online Shop.

As a Scarlatti 1896 customer you must accept that the total amount of the order will be returned without interest by crediting your current account or credit card within a maximum of 30 days starting from the moment in which the return of the goods was carried out.

We will make every effort to fulfil our obligations. However, we cannot be held responsible for delays or non-fulfilment if these are caused by circumstances beyond our control. In the case of delays, we will endeavour to provide the service as soon as is reasonably possible.

11. Responsibility

These Conditions of Sale set out all our obligations and responsibilities regarding the supply of Products. There are no other warranties, conditions or terms that are binding on us. Any warranties, conditions or other terms relating to the transaction which might be implied by the applicable laws in the country in which you purchased the Products (including and without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) are hereby excluded to the maximum extent permitted by law. In particular, Scarlatti 1896 does not assume responsibility for ensuring that the Products are suitable for your purposes. Scarlatti 1896 is not contractually responsible for civil tort or for any economic loss (including, but not limited to, loss of income, loss of profit, loss of contracts, loss of business or anticipated savings), loss of data, loss of reputation or for any other loss or special, direct, non-contractual or punitive damage, of any type and in whatever way it may arise. In any event, nothing in this section limits your statutory rights and nothing in these conditions of sale attempt to exclude or limit the responsibility for:

Fraud.

Misrepresentation.

Death or personal injury of any person due to negligence.

12. Export controls

By adhering to these Conditions of Sale, you agree to abide by all regulations, laws and legal orders of the European Union and the Italian Republic relating to export, re-export, transfer or resale of Products ("Export Laws") and accordingly, you agree not to export any products to countries in breach of Export Laws, and not to export any Product to countries for which licences to export are required or other government approval, without first obtaining all the necessary licences and approvals. You guarantee that you are not located in, under the control of, or a citizen or resident of any country to which export of Products is prohibited by the relevant Export Laws.

13. General considerations

If any part of these conditions of sale are deemed invalid, illegal or unenforceable, that condition shall be applied to the maximum extent allowed by the law, and the validity, legality and enforceability of other provisions shall not be affected.

14. Contacts

For any questions relating to purchasing Products from the Online Shop, please send an email to info@scarlatti1896.it

Alternatively use the online form "Contact us".
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